Study And Definition Of Total Quality Management Management Essay

Study And Definition Of Total Quality Management Management Essay W. Edwards Deming firstly introduced TQM (Total Quality Management) in 1950s in Japan. It is a modern quality management based on the conventional quality management. Along with the development of science and technology as well as the requirement of management, it has become a strong systematic science. It is a philosophy that involves everyone in an organization with a frequent effort improving quality and achieving customer satisfaction (Boyne and George.2002). Feigenbaum, the famous experts from the United States, gave the definition of TQM in the early 1960s as follows: to be able to make market research, design, manufacturing and after-sales service in the most economical level, and fully meeting customer requirements (Chiaburu and Dan, 2005). Moreover, the quality development, quality maintenance and the quality improvement of various departments in the enterprise constitute an effective integrated system. Specifically, TQM implies main ideas that are, strong customer focus, continuous improvement, and employee authorisation. From the perspective of present and future, the customer has become roles that should never be neglected. Customer-centered management model is gradually being attached great importance by enterprises (Chiaburu and Dan, 2005). TQM focus on customer value and the leading idea is customer satisfaction and recognition is the key to gain market create value for long-term. Therefore, TQM must be taking Customer-centered throughout the enterprise management process, that is in all aspects, from market research to product design, sample, production, inspection, warehousing, sales and after-sales service, it is important to establish the customer priority attitude firmly, not only to produce affordable products, but also good services for customers, and ultimately make customer satisfaction assured. Continuous improvement is a philosophy of never-ending improvement. TQM is a commitment that could never to be satisfied, the quality that can always be improved, There is always a better choice beyond the best. Under the guidance of this concept, enterprises improve the product, service quality and reliability continuously, all of which ensure to access a competitive advantage. As for employee empowerment, TQM enables workers on production line to join in the improvement process and uses the form of teams extensively to identify and solve problems (Grote, 2000). Employees are expected to seek out, identify, and correct quality problems. Besides, some other aspects are also important, such as ongoing employee training in the use of quality tools, design products to meet customer expectations; process management; and extend quality concepts to a companys suppliers. Improvement of TQM cause what kind of improvements of relationship between customers and front line staff? Total quality management means that everyone should be responsible for quality, which not only refers to the quality of the product, but also refers to the quality of services. Meanwhile, the quality of service is not limited to customer service, but also refers to the service for company employees, such as co-ordination among the colleagues, the convergence between departments etc. Nevertheless, everything in the company, should give customers and consumers a good impression (Longnecker and Nykodym, 2000). Therefore, if the concept of TQM is deep into the heart of the staff and implemented effectively, it will guide the staff to give good customer services, so that make customer satisfaction. More importantly, it can improve the relationship between employees and customers. Take the following case as an example: if an employee fails to be motivated by the leader, he may not take active contribution in the meeting to identify problems and to find solutions in the process. What is worse is that he may work passively; his team spirit will be reduced, which will have a negative impact on the whole company. Conversely, if the manager can fully mobilize the enthusiasm of each employee, the departments team spirit will certainly be fully exposed, and the overall objective of the company will be achieved to meet the customers wants, needs and desires. Therefore, it can be effective to strengthen the skills and quality consciousness of workers (Rainey and Pandey, 2000). The following steps are creating appropriately incentive, training the sense of ownership and efficiency in all staffs, and strengthening the sense of Teamwork. All these will make the internal staff work with enthusiasm, thus the target customers will get first-class product and high-standard se rvice quality. How to improve? To improve the TQM, it is necessary to know what customers want, more importantly, understand customers psychology, all of which requires doing market research ahead of time. Then the production of qualified products and quality services should be provided for customers to meet their needs and desires (Janssen and Yperen, 2004). A Significant feature of Total quality management is the preventive, that is to change the after checking to strengthening the idea of advance prevention, and make management results as the management factor. So it is necessary to make clear factors, which affect product quality during the production process. They are Man, Machine, Material, and Method (Rainey and Bozeman, 2000). In the four main factors, the man is the most vital one. Whether the equipment operation, maintenance, or the acceptance and check of materials, and even the compliance and improvement of method, that all depend on workers intelligence and enthusiasm, so they play a most important role during the whole process. Machine (Equipment) management includes the early detection of equipment daily maintenance and appropriate measures and certain standards of maintenance and regular adjustment. Material managements are to enhance the acceptance, improve the storage method, and avoid the damage and the metamorphism of material and so on. As for the method, the best operation method should be standardized, written, and introduced to the workers (Hui and Lam, 2000). All in all, it is necessary to apply the PDCA cycle during the process. That is carrying out all the plans with the quality as the centre basing on full participation. The PDCA cycle is also called Deming Wheel or Continuous Improvement Spiral that is Plan-Do-Check-Action cycle showed in the following graph. In other words, plan is to analyse the situation, identify problems to find out the major factors of the reasons and at last develop an action plan. Do is to carry out the plan. Check is to Check the implementation results of the plan, and A is to sum up the successful experience and develop an appropriate standards, at last ,take the unresolved or emerging issues into the next PDCA cycle ¼Ã‹â€ Briggs and Charlotte, 2003 ¼Ã¢â‚¬ °. Specifically, it is appropriate to seek for what the customer wants at first, and then design a product or service that meets or exceeds customer wants, further more, design processes that facilitate doing the job right the first time, and keep track of results at last to extend these concepts to suppliers. Brief description Hyatt is a globally recognized hospitality company with more than fifty-year history. The Hyatt regency sanctuary cove is a five-star resort hotel and this hotel has a traditional Queensland homestead style. It is also in a beautiful position amid lush, tropical gardens. This resort hotel features a colonial design that is an elegant reminder of former times, offering a unique blend of Australian hospitality and sophistication. There are different types of rooms offered in Hyatt regency sanctuary cove hotel. King room, twin room, lagoon view king, lagoon view twin, club king, club twin, Queenslander suit, homestead suit, federation suite and manor suit. There are 14 dedicated meeting rooms, conference and banquet facilities accommodating groups of 10 to 500. Each room has different types of amenities such as balcony, individual heat control, separate sitting area and so on. This hotel provides special offers to government, AAA or CAA members, senior citizens and corporate or group members. There are variety of services and facilities such as 24-hour in-room dining and resort security, shuttle bus service, Camp Hyatt that offers parents free time to enjoy gym and playing golf while their kids are engaging exciting activities, laundry and valet service and 24-hour medical centre. And also wineries and gourmet trails, national park and waterfalls, theme parks surround this hotel and they are easy to reach from the hotel. TQM implementation process Total quality management is applicable to all kinds of businesses. On the other hand, it is more difficult for hospitality industries to implement TQM because products are intangible, services are produced and consumed at the same time and customers values are different (Vrtodusic, 2000). As Hyatt hotel is well known on the tourist market and the guests are recognising it as a good four-star hotel, it is important to have continuous improvement to keep the business healthy. In hotel industries, people participant in rendering particular services cope directly with other people every day and for that reason they are required to be extremely sensitive to exceed the personal needs, wants and desires (Lakhe and Mohanty, 1995). One of the best ways to achieve quality improvement is obtained by focusing on its customers concerns. By surveying its customers and owners in related to safe operating procedures, attitude, degree of communication, service delivery system and performance, the hot el can improve its TQM effectively. Hyatt must identify and choose processes that are to be of interest to the committee and also likely to give reasonable results. Its reservation processes, from the time guests make bookings until they arrive at their room can be an example. In order to improve and identify this process, first, meetings need to be held with the managers of departments who are directly involved in the process. Second, interviews need to be done with its staff, and lastly observation of the processes is needed (Saunders and Graham 1992). Through these steps, measurement points can be identified such as timeliness, integrity, predictability and satisfaction (See Appendix 1). Hyatt hotel also need to provide quality-training programme. Employees, however, need to be trained from upper management to the in-house trainers and facilitators to emphasise the importance of training. For the management training, it needs to cover basic topics such as importance of customer s atisfaction, background, overview and benefit of TQM. More importantly, managers need to understand steps in implementing TQM, principles of team building and employee empowerment. Furthermore, non-supervisory employees need to be informed clearly about Hyatts vision, mission and guiding principles (Witt and Muhlemann, 1994). Empowerment is the most popular concept in modern management and organisation applications, which means giving workers responsibilities for solving customers complains. It makes employees more productive and esteemed (Wilkinson, 1998). In addition, it is important for employees to take a positive action to find out what went wrong. For instance, handling guests complains on the spot rather than asking their manager and fix it later will reduce the cost. There are some possible improvements when quality improvement teams are established. It will provide increased employee value, informed and skilled employees, employee suggestions and participation, and personal development. Feedback is also an important part of TQM. If Hyatt hotel can reduce the time between identifying guests needs and satisfying these needs, it might increase customer retention. Even though it is significant to increase occupancy rate for the hotel, focusing on quality goals will develop quality of service and products and make more profits. Suppliers also need to improve their quality in terms of the time between ordering and delivery. If they do not improve and have willingness to do that, it is not recommended to deal with them. References Briggs, C. L. Joan, S. (2003). How do we know a continuous planning academic program when we see one? Journal of Higher Education. Vol. 16, No. 2: 361-370. Boyne, G. A. and Richard, M. W. (2002). Total quality management and performance: An evaluation of the evidence and lessons for research on public organizations. Public Performance Management Review. Vol. 26, No. 2: 111-123. Chiaburu, D. S. (2005). The effects of instrumentality on the relationship between goal orientation and leader-member exchange. The Journal of Social Psychology. Vol. 25, No.3, 365-369 Grote,. D. (2000). Public Sector Organizations: Todays Innovative Leaders in Performance Management. Public Personnel Management. Vol. 29, No. 1: 1-20. Hendrick, R. (2002). Comprehensive management and budgeting reform in local government: The case of Milwaukee. Public Performance and Management Review. Vol. 23, No.3: 312-37 Hui, C. Lam, S. S. K., Law, K. K. S. (2000). Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment. Journal of Applied Psychology. Vol. 85, No.11: 822-828. Janssen, O. Van Yperen, N. W. (2004). Employees goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal. Vol. 47, No.7: 368-384. Lakhe, R. R. Mohanty, R. P. (1995). Understanding TQM in service systems. The international journal of Quality Reliability Management. Vol. 12, No. 9: 139-153. Longnecker, C. O. Nykodym, N.. (2000). Public Sector Performance Appraisal Effectiveness: A Case Study. Public Personnel Management. Vol. 25, No.2: 151-164. Rainey, H. G. Barry, B. (2000). Comparing public and private organizations: Empirical research and the power of a priori. Journal of Public Administration Research and Theory. Vol. 10, No.2: 447-69. Rainey, H. G., Pandey, S. and Barry, B. (2000). Research note: Public and private managers perceptions of red tape. Public Administration Review. Vol. 55, No.6: 567-74. Saunders, Ian W. and Graham, Mary Ann (1992). Total quality management in the hospitality industry, Total Quality Management Business Excellence. Vol. 3, No.3: 243-256 Vrtodusic, A. (2000). Standardization and TQM in the hotel industry. Hotel 2000. Faculty of Tourism and Hospitality Management Opatija, Opatija. Pp. 1. Wilkinson, A. (1998). Empowerment: Theory and Practice. Personal Review. Journal of employee management. Vol. 27, No. 1: 40-56. Witt, C. A., Muhlemann, A. P. (1994). The implementation of total quality management in tourism: some guidelines. Journal of Tourism Management. Vol. 15, No. 6: 416-424.

The Status of African-American Soldiers in the Regiments of Massachuset

The Civil War, which began in April of 1861, was a war that most saw as ending by the end of the year – not one person expected it to turn into the long and drawn out slaughter that it became. It was a war that came about originally because of the secession of Southern states from the Union in the belief that the election of Abraham Lincoln to the Presidency would render emancipation inevitable. Only white soldiers fought against each other at the outset of war but by mid-July of 1862, Henry Wilson – a Senator from Massachusetts who strongly opposed slavery – had passed a bill that allowed the President to bring African-Americans into active service in the Union army and following the Emancipation Proclamation the President finally allowed the recruitment of colored regiments. By creating a position for African-Americans in the army the status of these men in northern society was increasingly under question. This reflects recognition of the fact that as slavery became the main issue of the war something had to be done in relation to the position of these men in northern society. However, the changes that occurred could not go unnoticed by the South or by Northern whites and put a final stamp on the sectional division. The institution of slavery and the increasing strain it brought between North and South made questions about the position of African-Americans in society increasingly prominent both amongst whites and blacks. Since they had been removed from their home environment and branded as slaves, a process beginning in 1619, the status of blacks had remained one of inferiority to white Americans. Although Lincoln originally argued that the Civil War was about keeping the Union together, a change would have to occur if the N... ...ntry, 1863-1865. Boston: Boston Book Co., 1894. Fitzgerald, Michael. Splendid Failure: Postwar Reconstruction in the American South. Chicago: Ivan R. Dee, 2007. Glatthaar, Joseph. Forged in Battle: Civil War Alliance of Black Soldiers and White Officers. New York: Free Press, 1990. Greenberg, Kenneth. Masters and Statesmen: The Political Culture of American Slavery. Baltimore: Johns Hopkins University Press, 1985. Hapgood and Adams, eds. Western Reserve Chronicle. May 20, 1863, image 2. Smith, John. â€Å"Let Us All Be Grateful That We Have Colored Troops That Will Fight.† In Black Soldiers in Blue: African American Troops in the Civil War Era, edited by John Smith, 1-78. Chapel Hill: University of North Carolina Press, 2002. Williams, George. A History of the Negro Troops in the War of the Rebellion, 1861-1865. New York: Harper & Brothers, 1888.

Job-Sharing Essay -- Employment Work Essays

Job Sharing One may puzzle when asked, what is job sharing? Although the question may sound strange, it is because we are more familiar with the phrase flexible work. Nevertheless, job-sharing is part of flexible work. Job-sharing is a system of work where two people take the responsibility for one full-time position, dividing work, pay, holidays and other benefits between them according to the time they work.1 It is a viable option when ordinary part-time work is not, that is, when organizational needs require the job to be filled on a full-time basis, but not necessarily by only one person. The job is split to meet the needs of the sharers and of the job itself. Moreover, Job-sharing is a staffing arrangement that is flexible to staff members’ work schedules. Typically two incumbents, each working on staff-appointed part-time basis, share a full time position. While the idea has been around for a while, organizations throughout the country are been more reception to it more than ever be fore. Job-sharing first became an issue when workers in dual-income households found conflicts with family obligations. Job-sharing options were a means of keeping valued employees on board and avoiding unnecessary recruitment and training costs. Today, organizations are finding out that job-sharing carries its own rewards.2 BODY: Whether you are in a public, non-profit, or private sector, your organization may be effected by job-sharing. According to a job-sharing study conducted in April 1994 by Conference Board, a business research organization based in New York City, 74 percent of 131 companies surveyed, offered job-sharing options. The survey found that compatibility of job-sharers, strong communication skills, trust ... ...retrain them. OPINION: In my opinion, job-sharing is something every business should participate in because it saves jobs; it saves companies money on overtime pays; it is more profitable than layoffs and; companies can keep trained employees. It may be important to believe that in the future, employers will be more receptive to job sharing professionals. BIBLIOGRAGPY 1 â€Å"Work and Family Responsibility: Adjusting the Balance.† CCH 1994. 2 â€Å"Job Sharing Offers Unique Challenges.† HR Magazine. Elizabeth Shelly. 1996. 3 â€Å"Job Sharing in Education.† Clearing House 52 January 1993: 223-225. 4 â€Å"The Way The (Part-Time) World Works in Workplace.† ACTU Magazine, Winter 1993. 5 â€Å"Job Sharing for Teachers.† Working Women 2 (July 1994): 65. 6 â€Å"Flexible Working Time and Family Life: A Review of Changes:, McRae, Susan. 1989, Oxford.

Environmental Revolution

The Next Step Broad Social Change Through Personal Commitment Introduction In the last thirty years, America has witnessed an environmental revolution. New laws like the 1963 Clean Air Act and the 1974 Safe Drinking Water Act forged new ground in political environmentalism. Social phenomena like Earth Day, organized by Dennis Hayes in 1970, and the beginning of large-scale recycling, marked by Oregon's 1972 Bottle Bill, have help change the way Americans think about the environment. As we approach the third millennium, however, we must reconsider our place on the planet and reflect on our efforts and progress towards a sustainable society. As global warming becomes a scientific reality, natural disasters make monthly appearances in the headlines, and communities continue to find their ground-water contaminated by industrial and nuclear waste, we must ask ourselves: are we doing enough? The environmental movement in the past has largely been a social and political phenomenon. While many of us recycle (yet still only 35 percent of us) and take dead batteries to our town's Hazardous Waste Day, most Americans have not made the environment a personal issue. Very few of us have taken the kind of personal life-changing steps that are necessary to create an environmentally sustainable society. It is simply naive to believe that America's present rates of consumption, waste production, and environmental contamination are sustainable. The kind of social change required can only happen when we as individuals embrace the effort in our everyday lives. Only then will corporate America and the government realize that they too must change to maintain their customer base and public support. This kind of personal commitment to change would also create a new social ethic based on the environment under which people and companies who do not care for the earth would be held socially and financially responsible. In six parts, this article will re-examine our place in the environmental movement and investigate exactly what changes we can make in our personal lives to bring about positive change. These areas are transportation, energy, recycling and waste management, toxins and pollution, food, and water. Some of the changes discussed will require sacrifice. But, more important, these changes will often simplify our lives, bring our families and communities closer together, and help us to better understand, revere, and coexist with the world upon which each of us is directly dependent. Transportation The invention of the automobile is one of history's greatest environmental disasters. The automobile decentralized our society. People with cars moved out of the city and drove to work from their suburban homes. Before the automobile, agriculture was local. Food was grown by farmers living in what was soon to be the suburbs, and delivered fresh to markets in the cities. Because of the short distance food had to travel, farmers didn't need to add preservatives or other additives to maintain freshness. Clearly, the automobile, like other harmful inventions, makes our lives easier in many ways, but how often do we consider the environment when weighing these benefits? Fossil fuels account for the automobile's most significant effect on the environment. Not only are the emissions from cars and trucks toxic to every air-breathing organism, but every step of the fossil fuel process, from extraction to disposal, is bad for the environment. According to the U. S. Environmental Protection Agency (EPA), millions of gallons of untreated water contaminated by the drilling processes are dumped into waterways and oceans annually. Once extracted, fossil fuels are frequently refined on site, burying 179 million tons of toxic waste annually. During transport, an average of 1 million gallons of oil is spilled into the ocean each month. Upon arrival, fossil fuels are usually burned in automobiles or power plants. The average coal-burning power plant burns about 10,000 tons of coal in a single day. With even a low estimate of five per cent waste, that leaves 500 tons of toxic waste produced each day by a single power plant. If used in cars, oil must be refined further, wasting more energy and creating more toxic waste before drivers purchase it. The combustion engines used in cars and trucks emit toxic gases that contribute to the greenhouse effect and acid rain, deplete the ozone layer, and create more than 50% of the smog producing toxins that city-dwellers breathe every day. Even if we disregard the environmental damage caused by fossil fuels, we should recognize that, as a non-renewable energy source, the earth's reserves will eventually run out. Hundreds of millions of years of organic decomposition will be wiped out in a single century. Conservative estimates say we have 30 to 50 years left of oil use. With more and more developing nations rapidly increasing their use of fossil fuels, and the continuing growth rate of fossil fuel use at four times the population growth, our time with fossil fuels could be significantly less. Just imagine the economic and political upheaval a major oil shortage would cause. Simply put, the country that depends on fossil fuels the least will be the most likely to survive the economic strife and wars resulting from global depletion. Fossil fuel consumption is deeply entrenched in the American mode of life. We rely on automobiles for almost all of our transportation needs, enjoy motor boats and jet skis on our vacations, and use gas-burning engines in most of the tools we use in the yard. (Although electricity is another major consumer source of fossil fuel consumption, that will be discussed in the Energy section. Yet we can make numerous changes in our lifestyle that will significantly decrease our personal consumption of fossil fuels. Let's return to America's biggest weakness: the automobile. Simply not driving is the best and most obvious solution to the problem of automobiles. Americans have gotten used to their cars and seldom walk or bicycle even short distances. Gym class became a federal requirement in the 1930s because students were being driven or riding busses to school instead of walking. Americans have also become significantly more overweight since we started driving. Consider your Saturday errands around town. Most errands we make are to destinations less than a few miles away and frequently involve dropping off or picking up something small. These kinds of errands can just as easily be accomplished by walking or bicycling. Your body will thank you, and so will the environment. Public transport, if available, is also a great way to stay out of the car. Consider an area's public transportation system in choosing a place to live, as some cities have significantly better systems than others. When your destination is too far to walk or bicycle, there are still numerous ways to minimize the use of automobiles. If you drive to work, find other people at your company or other companies near you that live in your town and start a carpool. Even carpooling once in a while makes a difference, so don't get discouraged by occasional scheduling conflicts or other obstacles. When running errands, plan ahead to consolidate them into one trip and consider the most efficient route. If possible, park in a central location and walk to multiple destinations. Ask a neighbor or friend if they need to go out (everybody has to go to the grocery store, for example), and share a ride. For every ride you share, the fuel consumption and emissions for that trip are cut in half. There are also many ways that your driving habits effect the fuel efficiency of your car. Try to avoid fast accelerations, for instance. They use significantly more fuel than gradual accelerations. Likewise, avoid driving at excessive speeds. Every car engine has an RPM (revolutions per minute) at which optimal fuel economy is achieved; you'll find it in your car's manual. Check your tachometer and try to maintain that RPM while driving. Minimizing the work-load on your car is another way to increase fuel economy. Remove any unnecessary heavy objects from the car, and avoid using the air conditioner when possible. Finally, turn off your engine if you expect to be idle for even a short while. Starting a modern fuel-injected car uses less gas than idling for 30 seconds. Did you know that warming up your car by letting it idle in the driveway in cold weather actually causes engine damage? This is also when your car's emissions are at their worst. The best and fastest way to heat up a car is by driving it. When it's time to buy a new car, there are many ecological alternatives to the gas guzzling beasts typically driven by Americans. Many compact cars on the market today achieve stunning fuel economy. The four-wheel-drive trucks so popular in today's market get comparatively bad gas mileage and usually carry one person over a paved road. Buy the smallest car you can, and don't buy a larger car for infrequent needs-consider buying a used trailer for infrequent cargo hauls. If you've been putting off the purchase of a motorcycle as whimsical, think again. Many motorcycles (and scooters in particular) achieve significantly better fuel economy compared to even the most fuel-efficient cars, resulting in less over-all consumption and emissions. Maintenance is the final step in minimizing the environmental impact of automobiles. Modern cars have very sophisticated emissions systems and engines that must be finely tuned to achieve maximum efficiency. Regular check-ups for your car will protect your investment and ensure the car is in its best possible working order. The longer you keep your car, the more value from it you receive and the less waste is created and energy spent in the production of a new car. If you have to commute to work every day, consider an electric car. Electric cars have come a long way in price, distance and efficiency, and will soon be available from large manufacturers like Ford and Toyota. Several small companies around the country convert small gas powered cars and trucks to electric, zero-emissions vehicles and sell them for slightly more than a gas-powered car. As electric cars become more common and are manufactured on a large scale, their prices will drop significantly. Many hobbyists, with no prior automotive or electrical expertise, have created their own electric cars from their used gas-powered vehicles. Check your local library for one of the many conversion guides available. Today's electric cars take about four hours to charge, plugged into a standard outlet, and can go anywhere from 50 to 200 miles on a single charge. While you wouldn't want to take an electric car across the country (though this has been done), their distance per charge is plenty for a typical commuter to get to work and back. Most electric car owners keep a gas-powered car around for longer trips. Owners of electric cars generally find the increase in their electric bill minimal compared to the amount they save in gasoline. While electric cars create no emissions themselves, and create almost no waste (even the batteries are recyclable), the electric company is still burning fossil fuels to create the electricity needed to charge the car. Nevertheless, electric companies are capable of converting fossil fuels to energy much more efficiently and with fewer emissions than a gas-powered car. Electric cars also leave room for improvement in any method of large-scale energy production, such as biomass, hydro, and solar (see the Energy section). This section has focused primarily on cars, but Americans also use many other gas-powered engines. The small engines in motor boats and lawn equipment do not have to meet the emissions standards of cars, and thus, emit far more toxins into the air. Consider using a quiet, powerless mulching mower on your lawn if you have one, and an electric weed whacker rather than one that is gas powered. If you enjoy the water, consider learning to sail rather than motoring. Motorized water vehicles not only emit air pollution, they also pollute the water, contribute to sound pollution, and injure fish and other animals in the water. Energy in the Home Automobiles are not the only consumers of fossil fuels or sources of air pollution stemming from our personal lives. According to the EPA, furnaces, hot water heaters, and other fossil fuel burning appliances in American homes produce 20% of all U. S. carbon dioxide, 26% of sulfur dioxide, and 15% of nitrogen oxide emissions, the leading causes of acid rain and global warming. Note that these figures do not take into consideration the power our homes draw from fossil fuel-burning power plants. By making our homes as energy-efficient as possible and minimizing our personal use of electricity, we can significantly reduce our personal impact on the environment. The main sources of power consumption in our homes are the heating, ventilation, and air conditioning (HVAC) systems. Maintaining, repairing, or upgrading these systems will not only save us money, but also reduce the amount of energy needed to run our homes on a day-to-day basis. The EPA's Energy Star Homes program brings environmentally aware developers and manufacturers together to build homes that are better insulated and utilize 90% efficiency or better HVAC systems. If you are looking to build a new home, call their toll-free hotline, (888) STAR-YES, for literature, or save paper and visit their Internet site at www. epa. gov for more information. Unfortunately, building new homes is not an environmentally sound thing to do. New homes require previously undeveloped land or disposal of the property's old construction. Further, new wood and materials must be used unless costly measures are taken to restore materials from an old construction. Beyond environmentally unsound, new construction is many times more expensive and time-consuming than renovation and repair of most existing houses. Even if your house is too costly to upgrade, consider buying an already renovated house or one easily renovated before building new construction. A furnace using heating oil, natural gas, or electricity heats most American homes. Still others use a wood or pellet stove. Of these, electricity is by far the least efficient. One truth of energy conservation is that electricity should not be used to produce heat, whether in a stove, water heater, or central heating. The exception to this is the microwave, which is the most efficient way to heat small amounts of food. Edward Harland's book, ECO~RENOVATION: the ecological home improvement guide, an excellent resource for anyone interested in environmental renovations, provides this revealing chart: Fuel Kg of CO2 Emitted per Useful Kilowatt Delivered (approx. ) Gas 0. 7 Oil 0. 5 Coal 0. 40 Electricity 0. 83 As you can see, electricity is more than twice as polluting as a coal burning furnace. Electricity is even worse if you take into consideration the amount of energy created by nuclear power, which creates nuclear waste instead of carbon dioxide (CO2). There is also a significant amount of energy wasted in cooling power plants and lost in the power grid, which further degrades electricity's viability as an environmentally sound energy source. As the chart shows, natural gas, or methane, is the cleanest burning fuel. While most of the natural gas used in America is drawn from non-renewable reserves, it can be produced renewably through biomass production, a method currently used by China. Methane is produced in massive quantities by decaying waste and agricultural operations, so much that methane is one of the most serious greenhouse gasses. If methane could be captured from these sources, we would be slowing the greenhouse effect and using clean-burning renewable fuel at the same time. For these reasons, if you have an aging or inefficient oil burning furnace, consider converting to an efficient natural gas furnace. Wood or pellet stoves still fuel many homes in America. Wood, if used wisely, is a renewable and relatively clean-burning fuel. While burning wood does produce CO and CO2, new technology allows wood stoves to reuse unspent output by re-burning it before emission. Pellet stoves, quickly replacing log-burning stoves, use pressed recycled paper and wood pulp that look like rabbit pellets. Pellets, while more expensive, are more efficient to burn and take up less space during storage. Before investing in a wood stove, however, be sure to investigate which brands are most efficient and emit the least gases and particulate. Also, wood stoves must be used carefully and maintained properly to avoid inefficient operation, excessive emissions, and leakage of carbon monoxide into the home. The best way to minimize the amount of fuel-produced heat your home requires is to insulate it properly. Insulation is the most important factor in the amount of energy required to heat your home. Consider a hypothetical home with 100% perfect insulation. This home would need to be heated only once, and never again. This puts into perspective the idea that we only need to heat our homes as much as heat escapes to the outside. Most houses in America are poorly insulated at best; only one in four houses have insulated walls. Consider the fuel savings if you increased your home's insulation quality by even 20%, which in many cases is a realistic goal. Initially, insulation costs time and money, but it pays for itself quickly in reduced fuel costs and a warmer, more comfortable home. Unfortunately, the finer points of insulating a home are beyond the scope of this article. An excellent resource on maximizing your home's insulation is Home Insulation by Harry Yost. Your local library should have, if not this book, several books on insulation that will at least get you started. Beyond updating your furnace and insulating your home, consider your personal use of heat in the home. The average American household's temperature during the winter is slowly rising because of increasingly sedentary lifestyles and lighter dress. The healthier we eat and the more exercise we get, the more internal heat our bodies will produce. The more above the outside temperature a home is heated, the less efficient its heating system becomes. If we simply wear more clothes, we will need substantially less heat. Wearing sweaters and slippers, eating nutritious food, and getting plenty of exercise are simple but frequently overlooked ways we can reduce our heating energy needs. Next to furnaces and stoves, the air conditioner is the second most energy-hungry appliance in American homes. Unfortunately, air conditioners rely on lots of electricity, the most polluting form of energy available. The use of air conditioners should be avoided at all costs. If you live in a climate with extreme heat, consider your air conditioner and its placement carefully. The EPA has outlined efficiency standards for most household appliances, air conditioners included. Make sure, if you buy an air conditioner, that it has the EPA's Energy Star mark of approval. This does not mean that the air conditioner is good for the environment, but that it uses its electricity efficiently instead of wasting it as many older models do. If you must have an air conditioner, purchase a small, efficient model and place it in a small, closed-off room where you spend most of your time. Make sure this room does not contain any heat-producing appliances like a washing machine or clothes dryer, and that sunlight does not enter through windows. Under these conditions, air conditioning can be relatively efficient and economical. Central air conditioning, on the other hand, is extremely inefficient and usually goes largely unused. Outside of heating and air conditioning, almost all of the energy used in our homes is electricity. Many Americans take electricity for granted, leaving unused lights and appliances on without thinking. A simple awareness in turning things off can greatly reduce our electric bills. Further, choices can be made in the kinds of lights and appliances we use, and whether they need to be used at all. As for lights, there are several high-efficiency bulbs on the market that, for slightly more money than a typical light bulb, can get by on a fraction of the electricity. Fluorescent lights, for instance, are five times more efficient than incandescent (typical) lights. Standard incandescent light bulbs use electricity to heat a filament that glows to create light, whereas fluorescent lights send very rapid and brief charges of electricity through a filament. The days of flickering long tube fluorescent lights are over. According to Edward Harland, new Compact Fluorescent Lights (CFLs) flicker at more than 20,000 cycles per second (compared to 60 in tube lights), are 30% more energy efficient than tube lights, and come on almost instantly. These lights, while more expensive, will significantly reduce your electricity bill and last five to ten times longer than standard light bulbs. Before even turning on the lights, make the best possible use of natural light in your home. Place your reading chair by a sunny window instead of in a corner facing out a window. Consider adding skylights to your home. These can create a surprising amount of natural light during the day, and contribute to your house's heat during the winter. Mirrors strategically placed on walls can also make better use of light and heat from the sun coming in through the windows. Use only what electric lighting is necessary: low-wattage task lights for individual applications instead of high power lights to illuminate a large area. If you must use outdoor lights, consider purchasing a motion detector that will turn the light on and off only when it senses movement. When purchasing appliances, check to see that they are EPA Energy Star approved. These appliances use energy more efficiently than others. Most refrigerators, for instance, have compressors at their base which produce significant heat and cause the refrigerator to work against itself. During fair weather, consider drying clothes on a line outside instead of using a dryer, which inefficiently uses electricity to heat cold wet clothes. Your clothes will last longer, and you'll see the difference in your electric bill. When undressing at night, ask yourself whether your pants can be worn again before washing. Americans, in particular, tend to balk at this sort of a suggestion. Allowing ourselves to think logically beyond social qualms and customs will allow each of our personal environmental movements to transcend many of our unsustainable habits. If you work in an office or at home, chances are your clothes aren't that dirty at the end of the day. You'll be surprised at the decrease in your weekly laundry load. The last big source of energy consumption in our homes is our favorite appliance of all. The average American household television is on 7 hours and 20 minutes per day, and 98% of all households have at least one television. At 170 watts per hour, that comes to 452,965 watt hours (or 453 kilowatt hours) of television use per year in an average household using one 25†³ television. Look at the breakdown of your electricity bill to put this number into perspective. You'll see that America could save a lot of electricity and money by simply turning off the television. Instead, we can read a book, go for a walk or hike, work in a garden, or talk or play a game with our families. Quite simply, the less television we watch, the richer our lives will be, the less we will spend on electricity, and the more we will be doing for the environment. All of the information in this section has focussed on minimizing the use of energy in the home. Imagine if you could use electricity in your home without burning any fossil fuels and without any monthly electric bills. This is not only possible, but a reality for thousands of Americans. With one initial investment in a photovoltaic system (silicon cells that convert the sun's light into electricity), you can end your dependence on polluting power companies and begin a new life of clean energy self-sufficiency. You can get started with a simple photovoltaic setup for a single zone of your home for less than one thousand dollars, or go all out with a top-of-the-line fully self-sufficient photovoltaic power center for about $13,000. If these prices sound high, consider the savings. If your monthly electric bill is $100, a top-of-the-line system that requires only a moderate degree of energy efficiency would be paid for in less than eleven years. And there is a whole spectrum of cheaper systems that can easily power a typical home. For less than four thousand dollars (paying for itself in about 3 years) the Real Goods Trading Corporation sells a system â€Å"designed to handle all the lighting, entertainment, and small kitchen appliances for a modest, energy-conserving household of one to four people in a full-time home. † This description is taken from the Real Goods Solar Living Source Book, 9th Edition. This seven hundred page tome covers everything from taking care of the land to water conservation and every alternative form of energy from solar to hydro to wind. It is a must-have for anyone who wants to live lightly on the earth, and is available at most major book stores and libraries. Recycling and Waste Management There is no environmentally sound method of dealing with the 200 million tons of municipal solid waste produced in America each year. There are many things we can do, however, to minimize, if not eliminate, our personal 4 1/2lb-a-day contribution to that figure. The now ubiquitous threesome, Reduce, Reuse, and Recycle, still defines what we all must do to bring our personal trash production down to a sustainable level. With the media and certain high-positioned nay-sayers claiming that recycling is worse for the environment than it is good for it, and laws making recycling just another stupid rule rather than a social imperative, perhaps a redux of America's trash situation is called for. Households and other residences produce 100 of the 200 million tons of annually produced garbage in the United States. Most of that goes to land-fills, where it is covered up (if not purposefully sealed to prevent leakage) and starved of the oxygen needed for biodegradation. Here is just a taste of some garbage statistics from Geoffrey C. Saign's well-researched book, Green Essentials: More than 1/2 of U. S. landfills have closed in the past 10 years, and nearly 1/2 of the remaining 5,800 landfills do not meet federal or state standards for human health and environmental protection. More landfills are being closed as they fail to meet 1993 and 1994 guidelines and as communities resist allowing new landfills in their area; 22 states will run out of landfill capacity within 10 years or less. The nation's 10 largest cities use a land area for their garbage that is larger than the state of Indiana. And this is just landfills. Incineration is quickly becoming the chosen method of dealing with garbage. Incineration actually concentrates the toxicity of garbage by mixing volatile chemicals at high temperatures and reducing its harmless biomass content. Approximately 1/4 of the ashes produced in a typical incinerator escape into the atmosphere, where they combine with the toxic gases emitted to cause acid rain, smog, and global warming. The remaining ashes are highly toxic and dumped in landfills or stored in toxic waste facilities. A few states mix this ash with pavement, where it will slowly decompose and leach into the ground. The simple fact is that most of this waste could be recycled or composted instead of burned or buried. Green Essentials offers this breakdown of garbage ingredients by weight: Ingredient % by weight Alternative disposal methods available Paper and paperboard 34% Recyclable Yard trimmings 20% Compostable Plastic 9% Recyclable Food waste 9% Compostable Metals 8% Recyclable Glass 7% Recyclable Wood 4% Compostable, can be used as fuel Rubber and leather 3% Recyclable (tires) Textiles 2% Donate Other 4% As this chart displays, 58% (not counting the 3% for rubber and leather) of our garbage is recyclable; 33% of the remainder could be composted. That means that 91% of all the garbage produced in this country (that's about 182 million tons annually) could be kept out of incinerators and landfills. Even a fraction of this ideal estimate would have a profound impact on the environment. Despite the amazing potential for waste reduction that recycling makes possible, The New York Times joined the media's misinformed recycling myth extravaganza in their June 30th, 1996 article, â€Å"Recycling is Garbage. From the beginning, pessimists and special-interest industries have spread incorrect â€Å"myths† about recycling. These claims frequently charge (among other things) that landfill space is abundant and cheap; there is no market for recycled goods; and recycling doesn't pay for itself. Consider the facts on these three points: Landfill space has become a precious commodity in the U. S. , with many states paying to export trash to other states or countries. Recall Geoffrey Saign's statement that â€Å"22 states will run out of landfill capacity within 10 years or less. The market for recycled goods, while fluctuating like any burgeoning market, has increased with the amount of recycled goods available to create a powerful new industry. According to the Environmental Defense Fund, â€Å"U. S. pulp paper manufacturers have voluntarily built or expanded more than 45 recycled paper mills in the 1990's, and are projected to spend more than $10 billion on such facilities by the end of the decade. † To argue that recycling doesn't pay for itself is like arguing that landfills and incinerators don't pay for themselves-of course they don't. Recycling plants, even in the industry's infancy, cost about as much to operate as conventional disposal methods, but are considerably more environmentally sound (costing less when environmental damage and cleanup costs are considered) and reduce pollution from manufacturing and mining for new production. Recycling is an easy thing to do, and good habit to get into as many towns and cities are requiring their citizens to recycle by law or charging by the pound for non-recycled garbage. First, find out what your town recycles by calling your local waste management facility. If your town or city doesn't recycle or recycles only a few materials, consider getting a â€Å"recycling-only† dump permit for a near-by pro-recycling town or city. Next, reorganize your home's main trash area to include receptacles for all the different materials you will recycle. Food containers like tin cans and bottles should be rinsed to keep your recycling receptacles from smelling. You'll be amazed at the decrease in waste the next time you take out the trash. If we make a commitment to recycle our garbage, we must support the effort on the other end by buying recycled goods. Many products' packaging claims â€Å"100% recyclable. † This is good, but keep in mind that it doesn't mean the material is recycled. Look for the percentage of â€Å"post-consumer waste† to tell you if it is and how much of is recycled. Recycled products like paper and cardboard have come a long way in quality and price. Seventh Generation, a producer of a full line of 100% recycled and earth-friendly household products, posts a convincing advertisement on the side of their bathroom tissue packages: If every household in the U. S. eplaced just one 4-pack of 430 sheet virgin fiber bathroom tissues with 100% recycled ones, we could save 1 million trees, 4. 1 million cubic feet of landfill space (equal to 4,618 full garbage trucks), and 427 million gallons of water (a years supply for 12,300 families of four). About 33% of the garbage we produce, like food scraps and yard trimmings, can be composted. Composting is nature's answer to garbage control, converting organic waste back into the soil it came from. While many people compost to create nutrient-rich soil for their garden, you don't have to be a gardener to compost your organic waste. You should cover your compost pile, but not suffocate it. The organic waste needs plenty of oxygen to feed the microbes that decompose the matter. You can build a box for your compost, or buy one pre-made at your local garden shop. Look for an organic gardening book at your library for instructions on building a

Evaluation of Internship

1. Describe two difficult incidents or challenging situations that you experienced during your internship. The difficult challenging situations that I have experienced during the internship were at the Veranda restaurant and the Learning and development office. Firstly, I have difficulty to adapt myself from an undergraduate into the professional commis at the world top five star hotel’s, to be worked the Veranda restaurant.I need to learn and memorise the restaurant’s menus, name of the cutlery that I havn’t been using before, to get to know all the employeesand trainees, learn new manners and how should we deal with each of our guest and approach to our guest and also living in the Bangkok city which have one of the most difficult transportation.Secondly,the difficulty in the Learning and development (L&D) office is that the during the time that I’ve work is the low season in Bangkok which it is a good opportunity for the hotel and the L&D department to train and set big events for the staff such as the Walk Rally and L&D workshop in order to strengthen the relationship between co-workers and develop professional skills. L&D department have to contact many other departments within the hotel in order to get in touch with each employees.During the April, the Mandarin Oriental Hotel Group has choosed Mandarin Oriental Bangkok to run the L&D workshop conference which more than 20 of the L&D managers of Mandarin Oriental Hotel around the globe will come to the hotel to have conference for a week and during those time our department’s job were to set the delight events to welcome the managers and run the workshop. 2. Explain how you dealt with these situations and the impact your actions had on the other parties (customers, line managers, colleagues†¦) After a period of 2 first weeks, I have settled myself in an adaptation environment very well.The assistance from co-worker have aid me to go through the challenge without a do ubt. I get to know every staffs willingly, we play soccer every weekend. The chiefs have given me a lot of great guidance in term of servicing each guest. The manager has taught and inspire us to work. Overall the professional environment in the restaurant has automatically turned me into one of the professional. Every problem has been solved by the guidance and the training by the management team and the managers.Due to the small number of employees in L&D department, I get to know and close to each staff member very easily. Our team have a great team work, my trainer trained and taught me very well which allow me to get the job done very fast and efficient. The L&D team including me and other department within the hotel have put in large amount of effort to plan, set and run this big event. We have worked overtime to get the plan done before the workshop started. It is very fun to work and to get such sastisfaction from the L&D managers is one of the best thing I would’ve e ver imagine. 3.Identify alternative actions that you could have undertaken which would have possibly improved the outcomes in these situations. I could have copy the menu and study it after work to memoris the dishes. There is 2 menus in the restaurant which included the breakfast menu and the dinner menu, wine and beverage menu should have also done the same. This will allow me to learn the menu more quickly as in the working time I can not manage to learn the menu. I should have stay close more with the managers to get their advice, understand their point of view and gain more lesson from the expert’s experience.After the week of conference event, the L&D workshop conference was announced as one of the best workshop that have ever before by all the L&D managers. The event sastisfied every manager by delight welcoming events, lots of surprise and the assistance of the event from every department. There is nothing could have done better. Part 2 : IMPROVING PERSONAL OR INTERPE RSONAL SKILLS OVER A PERIOD OF TIME ( about 500 words) 1. Identify four (4) of your strengths and two (2) of your weaknesses that you experienced during your internship.Describe them in a working context. The strength that I have gained during this internship are the teamwork between co-worker, the Mandarin Oriental Bangkok team have taught everyone work collaborately to each other allowing their united effort to turn the hotel to be one of the leader in the world. Professional workmanship, the hotel have host many big world class events and service has been excellence for over centuries, being in the professional environment have gain me this strength.Company knowledge, the company have set many hospitality training for the staff, as a L&D trainee I have to attend to every meeting. The weakness that I experienced are the lack of effort, I have put most of effort at the first start of the internship and during the end, sometime I have not put enough amount of great effort into work but at the end I have improve myself brought out large amount of effort. Other weakness is that I should have take the internship longer as I only do it for 5 months.I have not learn enough and there is a lot of things that I have missed. 2. List specific actions / alternatives that may help you to improve these weaknesses. a. Set a statement, I should set a statement and point out my objective of what i should gain from this internship to allow me to learn everything I should or wanted to. b. Maximise internship period, This first internship I have taken only 5 months and have not learn enough but the the next one I will take longer than 5. 3.Determine a plan (actions and deadlines) that will keep you committed to this period of self-coaching. To set a statement won’t take long time for the action. I will only need to know which position/department I’m going to working in and set the objective of what I need to learn from the position/department. 4. How would you be a ble to fairly and accurately evaluate your improvements ? I would be fairly and accurately evaluate my improvements by the feedback of the co-workers. According to the exit interview with the Assistance L&D Manager.He has asked an tell me about my strengths and the weaknesses, what I have gained and what I have not gain, he has also asked what do I want to learn more from this internship. The Assistance L&D Manager have also evaluate my improment as at first of the start working I do not know the staff very well which cause me and the team communicate not very well but at the end after I have feedback from the L&D manager of how to work with the team, I have improve myself dramatically and efficiently.The Assistance L&D Manager and the team have been work with everyday during the intership period. The comments and the feedbacks from the co-worker are one of the most reliability evaluate of my improvement. APPENDICES 1. Copy of work certificate if applicable 2. Copy of a monthly sala ry statement. 3. One brochure of the establishment with valid room rates Your project must contain the following 3 parts: 1. A copy of your written report 2. A copy of your evaluation 3. Your appendices, brochure, pay slip and work certificate if applicableThe evaluation must be handed in at the same time as your report, no exceptions will be made. DEADLINE: Monday of week 2: Each class will be allocated a time slot, to hand in their report to the Academic Office. N. B. If you fail to submit your report and any of the other requested documents within the given deadline, you will be given a FAIL Students who are repeating their semester still need to submit their reports by the given deadline above, Monday of week 2 The report remains the property of GIHE. We suggest you prepare a second copy for your records.

Did I miss anything? †Tom Wayman Essay

1. a) Every stanza in this poem starts with one-word sentence fragment rather than a complete sentence. A sentence fragment is more effective because it represents the tone of the poem. With only one word used, the poet stresses that nothing or everything was missed without having to explain what exactly in the same sentence. This way one word explains and answers the question what was missed. b) This poem has very little punctuation – capital letters and line breaks indicating the end of a though, but no punctuation at the end of the sentences. This use of punctuation affects the meaning of the poem because it doesn’t finish the poet’s idea and leaves the reader with thoughts, ideas and guesses of what else might be said, or might have happened. 2. a) Stanza # Literal paraphrase of the text The ironic subtext – what is really meant 1 We couldn’t do anything when you weren’t here, so we just sat at our desks and did nothing. Do you really think you’re so important the whole world stops and twiddles its thumbs when you’re not here? 2 I gave an exam worth 40 per cent and reading on which there’s a quiz today worth 50 per cent of the term mark. Can you understand how much you miss when you’re not in class? 3 Nothing in this course is valuable or meaningful and the activities done are pointless and won’t matter to you or to me. Do you really think that missing the class means that nothing new and valuable was taught and that the exercises were assigned without a purpose? 4 Shortly after the beginning of the class an angel appeared and told us what one should do in order to reach perfect wisdom. It was the last day of classes before everybody separates and goes to tell the good news to all people. Do you think that some kind of being will come and tell you exactly  what you should do to be smart enough and at least pass this course? 5 When you are not in class nothing significant can happen. Can you imagine that just because you weren’t present and nothing occurred? 6 The classroom is a small planet of humans and everything in the classroom exists to make you question yourself and wonder. This opportunity doesn’t exist only in the classroom but it is one place. Do you think that with your absence you stop the world go around? b) The teacher deliberately uses verbal irony to show the student that what is going on in the class doesn’t change because he/she was absent. The student missed not only to be present in the class, but what was taught and what happened or didn’t happen, as well. Someone can rely on verbal irony in situations when he/she wants to offend someone, because that someone has done something wrong towards the person. 3. Some stanzas in this poem are indented while others are not because the poet wants to differentiate whether everything or nothing was missed since the sentence fragments repeat one after another. The literally techniques used in the non-indented paragraphs are hyperbole, irony, repetition and understatement, while in the indented paragraphs the literally techniques are symbolism, satire, exaggeration and repetition as well. 4. The kinds of images used repeatedly in stanzas one, two, and three are all connected with the classroom and what can be learned there. However, the images used in stanzas four and six are linked with the universe and the person existing in it. The significance of this change in the type of imagery is that it represents what visually happens in a classroom and what really goes on in the classroom as part of the universe and one place where opportunities take place.

Blue Ocean Martix – Genentech

WK3Assgn2ANeddermeyer General Discussion a. Create a â€Å"measurement matrix† in Excel that identifies, categorizes, and ranks as many relevant performance measurements as you think are important to your chosen company's business strategy. b. Write a one- to two-paragraph summary of why you think these are the important measurement criteria and why you've ranked them in the order you have. Categries| Rank| Quality| 1 – High Prority| People| 2- Medium Priority| Safety| 3 – Low Priority| Growth|   | Measurement| Category| Rank/Priority| Employee Satisfaction| People| 1| Workplace Safety/Injury incidence| Safety| 1|Number of current patents| Growth| 2| Medications in the pipeline| Growth| 1| Excess Medications in warehouse| Growth| 1| Employee Attrition rate| People| 1| FDA Approvals for indications| Growth| 1| FDA denials for indications| Growth| 1| Sales| Growth| 1| Customer feedback| Quality| 1| Effectiveness of treatments| Quality| 1| Sustained customer base (%loyal customers)| Quality| 1| Waste of supplies| Quality| 1| Research & Development products| Growth| 1| % of market share| Growth| 1| % of staff Qualitifcations completed| Safety| 1| Successful regulatory surveys| Quality| 1| Net income| Growth| 1| Revenue| Growth| 1|Ranking in industry| Growth| 1| Litigation volume| Growth| 2| Project timelines for product development| Growth| 1| Timeline for drug manufacturing| Growth| 1| Operating Margin| Growth| 1| Workman Compensation cases opened/closed| Safety| 1| Identification of metrics is a fundamental component of measuring the effectiveness of a business plan or a strategic plan. Metrics help organizations understand the current business climate, the competitive positioning and assists in planning. I did not realize the level of difficulty in the selection of metric until thinking about which metrics would be important to the business I selected.Genentech Inc is Biotechnology Company comprised of scientific professionals, sale staff, researchers, administrative staff and educators. Patents and exclusivity of the manufacturing of the medications, large volume drug sales, and a robust research/development program drives the company to succeed. In addition to the aforementioned metrics, I also selected workplace safety and injury rates as additional metrics because of the potential lost revenue from having to retain placement staff or costs associated with payments to injured staff.Much of my selection was based on some of the categories indicated in Hess’ description of worthwhile metrics. I struggled with the prioritization portion of this assignment as I felt most of the metrics needed to be identified as a high priority performance indicator. Reference Attaway, F. (2012). Organic growth interview. Obtained from Walden University Coursework. Schulz, W. C. (2007), Towards a More Precise SWOT Analysis: SCOT Analysis & Competitive Potential, Unpublished Teaching Note. (5p) Hess, E. D. (2007). The road to or ganic growth: How great companies consistently grow marketshare from within. New York: McGraw-Hill.